To ensure the fastest and most effective support please register for a MySteinberg account. Having your products registered with MySteinberg will give our support team the best chance of resurrecting your licence should your protection device become lost, stolen or broken, or if you lose your serial number.
Cubase AI and LE Activation and Registration
Many Yamaha, Steinberg and third-party products are bundled with a version of Cubase AI or Cubase LE. Installation of these software titles are subject to Activation and Registration. To find out how to Activate and Register Cubase AI or LE, click here.
If you have any questions regarding any other technical problems, we'd like to suggest the following steps:
1st step: Manuals, PDF Documents
First, use the manuals that came with your product! You will be surprised how many answers you can find in the documentation. A part of the documentation often comes as online manuals (.PDF-files) on your program CD/DVD. They contain detailed information about parts of the program and special troubleshooting tips.
2nd step: ReadMe files
The ReadMe-files which were installed together with your program contain important information that was not included in the manual.
3rd step: Latest program version
Free updates can be downloaded from the downloads page for both the Mac and PC platforms. Please make sure that you have installed the latest version of your Steinberg products.
4th step: Knowledge Base
The Steinberg Knowledge Base is the central Steinberg support database, featuring detailed answers to questions such as "How do I configure my system?" and "How do I get the best performance from my system?".
5th step: Community forums
Our well known forums are a great opportunity to get in touch with other Steinberg users, and many problems can be resolved quickly with the help of some handy hints found there. Our product support specialists are also on hand to help out with their expert advice.
6th step: Email support
If you require further support please lodge an online support request.